Privacy Policy

We collect information to provide better services to all our guests. When you make a reservation, inquire about events, or interact with our website, we may collect personal details including:

• Contact Details: Name, email address, contact telephone number, and postal address.

• Booking & Stay Information: Check-in and check-out dates, room preferences, special requests, number of guests, and names of accompanying travelers.

• Identification Details: Government-issued photo identification (such as Passport, Aadhaar, Voter ID, or Driving License) as mandated by Indian hospitality regulations upon check-in.

• Payment Information: Transaction details and payment confirmations. Note: Sensitive cardholder details are securely processed by authorized third-party payment gateways compliant with PCI-DSS standards; The Tamarind does not store full credit/debit card numbers on our servers.

• Technical & Browsing Data: IP addresses, browser types, device identifiers, referring URLs, and website interactions through cookies and analytics tags.

The information we gather is used strictly for legitimate hospitality and business purposes, which include:

• Processing, confirming, and managing your hotel reservations and stay arrangements.

• Providing tailored guest hospitality, catering to dietary or accessibility requirements, and attending to room service or special event requests.

• Communicating booking confirmations, pre-arrival details, invoices, and essential updates related to your stay.

• Verifying guest identity in accordance with local Goan authorities and Indian legal statutes.

• Improving website performance, customer experience, and tailoring promotional offers (only where you have opted in to receive promotional communication).

• Ensuring property security and safety for our guests and staff.

We implement industry-standard physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Access to personal guest records is restricted solely to authorized hotel personnel who require the data to deliver hospitality services. All data transmitted through online reservation forms is encrypted using Transport Layer Security (TLS/SSL).

The Tamarind does not sell, rent, trade, or lease your personal data to any external marketing agencies.

Information may be disclosed only under specific circumstances:

• Legal Compliance: In compliance with statutory legal obligations, police verification protocols (such as Form C for foreign nationals under the Foreigners Act), court summons, or regulatory authorities in Goa/India.

• Trusted Service Providers: Third-party technology vendors who assist us in managing reservation engines, secure payment processing, or operational communications, subject to strict confidentiality agreements.

• Emergency Situations: To protect the health, safety, or rights of guests, staff, or the public in emergency medical or security circumstances.

Our website utilizes cookies and similar tracking technologies to enhance user navigation, analyze web traffic, and remember your preferences for future visits.

You have the option to accept or decline cookies through your browser settings. However, disabling cookies may impact certain interactive features or booking workflows on the website.

You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request deletion of non-essential records where legally permissible.

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us:

• Hotel Name: The Tamarind Boutique Heritage Hotel

• Address: 1286, opp. Saint Michael's Church, Bouta Waddo, Anjuna, Assagao, Goa 403510, India

• Phone: +91 98108 04063 / +91 81303 28484

• Email: Info@thetamarind.com / reservations@thetamarind.com