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Terms & Conditions

Guidelines, reservation policies, and house rules ensuring a peaceful and memorable stay at The Tamarind.

Guest Agreement

Hospitality Terms & House Rules

Welcome to The Tamarind Boutique Heritage Hotel, Assagao, Anjuna, Goa. By confirming a room reservation or utilizing our premises and amenities, you agree to comply with the terms and house regulations outlined below.

1. Check-In & Check-Out Timings

  • Standard Check-in time: 2:00 PM (14:00 hrs).
  • Standard Check-out time: 11:00 AM (11:00 hrs).
  • Direct Booking Privilege: Guests who reserve their room directly through our official website or direct reservation desk receive a guaranteed 2-hour late check-out privilege.
  • Early Check-In / Late Check-Out: Early arrival before standard hours or extension beyond check-out is strictly subject to room availability on the day and incurs nominal tariff charges.
  • Mandatory ID Requirement: As per Government of India guidelines, all guests (Indian and International) must present valid government-recognized photo identification with address proof at check-in (Aadhaar, Passport, Driving License, or Voter ID). PAN cards are not accepted as identity proof. Foreign passport holders must present a valid passport and Indian visa / OCI card to complete mandatory Form C registration.

2. Reservation & Payment Guarantee

  • To confirm your stay at The Tamarind, an advance deposit or full advance payment as specified in your booking offer is required at the time of reservation.
  • Applicable Goods and Services Tax (GST) and government levies are applied in accordance with prevailing statutory tax slabs in India and are payable by the guest.
  • Incidental charges, room dining, and bar tabs accumulated during your stay must be settled in full prior to departure. We accept major credit cards, debit cards, UPI payments, and Indian Rupees (INR) cash.

3. Cancellation, No-Show & Modification Policy

  • Standard Policy: Cancellations received at least 7 days prior to the scheduled check-in date will receive a refund subject to standard administrative processing deductions.
  • Late Cancellation: Cancellations made within 7 days of the scheduled arrival date will incur a retention charge equal to 100% of the room reservation charges.
  • Peak Festive Season: For bookings during peak periods (e.g., Christmas, New Year, long holiday weekends), non-refundable terms apply unless explicitly stated otherwise.
  • No-Show Policy: In the event of a guest no-show without prior written notice, 100% of the total booking charges will be retained and subsequent nights will be cancelled.
  • Refund Processing: Eligible refunds are credited back to the original source of payment within 7–10 working days, subject to the issuing bank's settlement cycle.

4. Property Conduct, Facilities & Swimming Pool

  • Heritage Preservation: The Tamarind was built in 1987 with natural stone architecture. Guests are kindly requested to respect the quiet ambiance, vintage stone work, and greenery of our gardens and courtyards.
  • Swimming Pool Regulations: Outdoor pool access is complimentary for in-house residents. Proper nylon/lycra swimwear is compulsory. Pool timings are 8:00 AM to 8:00 PM. Children under 12 years must be accompanied by an adult guardian at all times.
  • Complimentary Bicycles & Games: Bicycles, pool table, table tennis, and outdoor recreational equipment are provided on a complimentary, first-come first-served basis. Guests use these amenities at their own discretion and care.
  • Smoking Policy: All indoor guest bedrooms, suites, and enclosed dining areas are strictly non-smoking. Designated outdoor smoking areas with ashtrays are available across the gardens.
  • Noise Levels & Quiet Hours: In consideration of all hotel residents and local neighborhood tranquility, outdoor amplified sound is restricted after 10:00 PM.

5. Damages, Valuables & Property Liability

  • In-Room Safe: Electronic laptop-sized safe deposit lockers are provided in all guest rooms. The hotel management bears no liability for loss, theft, or damage to cash, jewelry, or personal valuables left unattended in rooms or public areas.
  • Property Damage: Guests will be held financially responsible for any deliberate or negligent damage caused to hotel fixtures, Portuguese stone masonry, furniture, linens, or electronic amenities during their stay.

6. Right of Admission & Force Majeure

  • Right of Admission: The hotel management reserves the right of admission and the authority to ask any guest exhibiting unlawful, unruly, or disruptive behavior to vacate the premises immediately without refund.
  • Force Majeure: The Tamarind shall not be held liable for failure to deliver reserved services or obligations due to circumstances beyond reasonable human control, including acts of nature, state electrical grid failures, extreme weather events, or statutory governmental restrictions.

Assistance with Your Reservation

For inquiries regarding specific room requirements, group bookings, special event policies, or travel assistance, please get in touch with our concierge team.

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