Q 1. How far are you from the Airport?
We are 48 km away from the airport and it takes about an hour to reach our hotel.
Q 2. How far are you from the nearest railway station?
The distance between our hotel to thivim railway station is 25 minutes.
Q 3. How far are you from the nearest beach?
We are 2-6 kms from 3 beaches
Q 4. Do you provide airport transfers?
We are happy to pick up our guests from the airport at a cost of Rs.1500 for this we need your
arrival details and need to be informed in advance.
Q 5. What types of rooms are available in the hotel?
The hotel has three room categories: Standard, Deluxe, Suites. All room categories are pool facing.
Q 6. Are your hotel rates per room or per person?
The rates charged are per room although the cost may differ slightly for single, double and triple
occupancy.
Q 7. Does my room reservation require any guarantee?
All room reservations require a credit card guarantee.
Q 8. How do I cancel my hotel reservation without a charge?
To cancel your booking without incurring any charge, please contact the Reservations Department at least 3 days prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates are non-refundable
Q 9. How many people can stay in one room?
Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed or mattress.
Q 10. Do you offer discounts for a group booking?
For details of the group rates, please contact on: - 9810804063
Q 11. Can I extend my room while staying with you?
Yes, we are happy to do that and may offer you a discounted price.( Sub to availability)
Q 12. Do you have a pet policy?
We regret that animals are not allowed in the hotel.
Q 13. Does the internet rate include breakfast?
All room types can be booked with or without breakfast.
Q 14. What are the standard check-in and check-out times of the hotel?
The standard check-in time is 12:00 hrs and check-out is at 12:00 hrs.
Q 15. What are the right numbers to call the Tamarind?
Our reservation numbers are – +91-9810804063 / +91-8130328484
Our Goa front office numbers are- 0832- 2274319
For any complaints the number is- +91-9657174949
Q 16. Is it possible to check-in earlier?
It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed. However, to be sure of having the room ready upon arrival, you can reserve the room from the night before. Extra charges may be charged.
Q 17. Do you provide a service for late check-out?
Late check-out until 18.00 hrs is possible, at a charge of 1,000
Q 18. Are king-sized beds available in the rooms?
Yes, we have king-sized beds in some of the rooms, and they can be requested upon reservation or check-in
Q 19. What television channels are available in the rooms?
We have 20 channels in guest rooms. These are as follows although they are subject to change: TV 3 (Thai), TV 5 (Thai), TV 7 (Thai), TV 9 (Thai), NBT (Thai), CNN, BBC-London, Star Movies, Star Sport Channel, HBO Movie Channel, Bloomberg, ET TV-N-Asia, TV 5 (France), DW (Germany), Australia Network, NNK (Japanese), News Asia, Animal Planet, Classical Music, Jazz
Q 20. Is there a safety deposit box available at the hotel?
There is a safety deposit box in every guest room. There are also safety boxes available at the Front desk. They are available free of charge and are of a laptop size.
Q 21. Is email service available at the hotel?
Guests are able to send and receive email at the Business Centre.
Travelling with children
Q 22. What facilities are available for children?
Special children menus with light dishes as well as high chairs are available in all our restaurants. The poolside may be used only under parental supervision.
Q 23. Are baby cots available for the rooms?
Baby cots are available on request.
Q 24. Are high chairs available in the restaurants?
Yes, we do have high chairs available in all our restaurants.
Dining
Q 25. Where is breakfast served and at what times?
Breakfast buffet is served in the Cotinga Restaurant from 8:30 to 10:00.
Q 26. What are your dining options?
We have a cotinga restaurant which is open from 8:30 to 11:00 and our inhouse bakery serves fresh cakes etc.
Q 27. Is vegetarian cuisine available in the restaurants?
A selection of vegetarian dishes is available in every outlet.
Q 28. Is a special menu available for children?
Yes, we have special menus for children.
Q 29. Do you have 24 hour room service?
General Hotel Information
Q 30. Do you have a night menu?
Yes, we have a (limited but wholesome night menu)
Q 31. Is there a swimming pool in the hotel?
There is one outdoor swimming pool, 7:00 to 8:00 pm
Q 32. Is there parking space is available at the hotel?
Yes, we have a lot of parking and valley parking is also available
Q 33. Do you have hairdryers in the rooms?
Hairdryers are available in every guest room.
Q 34. Do you have any special packages for honeymoons and anniversaries?
Special packages are available for guests celebrating a special occasion.
Q 35. Do you have a tour desk where I can book excursions during my stay?
Yes, we will be happy to help you.
Q 36. Do you Provide wheel chairs?
Yes, we can provide you wheel chairs.
Q 37. Is it possible to call a doctor?
We have a doctor on call 24 hours.
Q 38. Where is the nearest bank or currency exchange?
Currency can be exchanged in our front office on the ground floor. The nearest bank is located a 5 minutes’ walk away.
Q 39. At what time do the banks open?
Banks are open from 09:30-15:30 hrs Monday to Friday only.
Q 40. Can baggage be stored at the hotel whilst I travel to another location in Goa?
Hotel guests can use the storage facility of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location.
Q 41. Is it safe to drink tap water?
The tap water is not potable. Complimentary drinking water is provided in all guest rooms.
Q 42. Can I connect to the Internet from my room?
Yes, free WiFi is available in all rooms as well as all public area.
Q 43. Do you have an express check out service?
Yes. Simply fill out the form in the room and hand it to the front desk cashier.
Q 44. How far is the hotel from the downtown shopping areas?
The Saturday night market and Flea market are about 20 minutes away while Mapusa is 25 minutes and Panjim is 45 minutes.
Q 45. What is there to do in Goa?
The Beaches are off course very popular as are the stacks of the beaches. Tourists love to go to the casinos and also enjoy sightseeing of spice gardens, Waterfalls etc.Water sports is a popular attraction.
Q 46. Is it possible to Exchange currency?
Yes, we can do this for you at the hotel.
Q 47. What transport do you provide?
We provide cars, bikes and scooters at a price and cycles free of cost.
Q 48. What is there to see around the hotel?
Opposite us, the lovely 400 years old St.Michael’s Church, also next door are the miraculous Stairs, where you climb 350 stairs and have your wishes granted.
Q 49. What is the weather in Goa?
Weather in goa is always towards warm and rains from June to Sept after which it goes from Pleasant to very pleasant.
Q 50. What clothing do I need?
Summer wear with swimming suits and a very light jacket (for the sea breeze) is really all you need. Goa attire is quite casual. Be sure to pack walking shoes and rubber slippers for the beach.
Q 51. What language is spoken here?
Though Konkani is the local language, most people speak English and Hindi.
